Shipping and Delivery

JonniI don’t physically ship anything from this site.* My mask and sculpture patterns are delivered instantly to any device that can read a PDF.

In this post, I’ll show you how the download process works, and what to do if it doesn’t work the way it’s supposed to.

Your download link:

If you’re using a PC, you’ll see the download link on your browser window right after you order. On smaller devices, that window might not show up and you’ll need to check your email inbox.

Just as soon as your payment is processed, two emails are sent to your email address. Be sure to double-check the email address that you type into the order form to make sure those emails can be delivered.

One of the emails you receive from me is your official receipt, and the other email contains the download link. If you don’t see the emails in your inbox, check your spam or promotions folder.

If you still don’t see them, wait ten more minutes in case your bank or PayPal is taking a little longer than normal to process the payment. (This happened a lot at the beginning of the virus lock-downs, when banks and PayPal offices were understaffed.)

What if you don’t get the download link?

If you’ve waited a few minutes and looked in your spam folder but the email with the download link still isn’t there, contact me and I’ll try to figure out why not.

I don’t have a staff or team, (this is a one-person business), but I do try to answer every email I receive within five hours – unless I’m sleeping, of course. If you don’t get a response within a reasonable amount of time, please check your promotions or spam folder. If you still can’t find an email response from me, please contact me again. It’s possible that your email or my response got eaten by a cyber gremlin.*

What you should see after clicking the download link:

After your order, or right after you click the download link in the email, you should be taken to a browser window that shows the patterns you ordered. It will look like this:

download window

Click on the download button to the right of the file’s name. You’ll see the standard download window pop up:

download

This is how it looks on a PC. It may look different on your device. Be sure to choose Save File before clicking the OK button. The file will not remain in the browser, so you can only access your patterns in the future if you save them to your device.

What if the download doesn’t work?

  • iPhones and iPads: These Apple devices have a special “feature” that hides your downloads.

If you’re using an Apple device and nothing appears to happen when you click the download link, see how to view your documents on an iPhone or on an iPad.

  • Downloading multiple files: Although this is rare, there have been a few cases where one or two patterns in a multiple-pattern order won’t download properly. This might be caused by a bandwidth problem. If one of your files won’t download the first few times you try it, wait a few minutes and try again.

The other problem that sometimes occurs is when using the “Download All” button, which opens all of the individual download windows at once, right on top of each other. The lower windows can get hidden if you click anywhere else on your screen, or if you don’t close the top window after that file has downloaded.

In the image below I show how they look if you move each one just slightly – but in the beginning they’re all piled up so you can only see the one on top:

download all

Be sure to click Save File on each download window if you’re saving more than one pattern.

What if the download link expired?

If you’ve already clicked on the download link five times, you’ll get the following error message:

access denied

For security reasons, the link is set to expire after five clicks. You might get this error message because you were having problems with the download for one of the reasons discussed above. Or maybe you opened the file in your browser window instead of saving it to your device.

To get access to the files, contact me and I’ll make the link to work for you again.

But the download works seamlessly 99.9% of the time…

So you should be able to get started right away on your new mask or sculpture!

Have fun!

*I am often asked if I’ll create a sculpture or mask and ship it to someone. My answer is always ‘sorry, but no.’ If you really like a project on this site but you don’t have time to make it yourself, contact a local artist or an art teacher at your local community college. They can use my pattern and instructions to make it for you. That way you’ll be supporting a local artist, and your item won’t need to be shipped across the country.

**AKA the Gmail algorithm.